Refund and Cancellation Policy

We generally collect payments after delivering our services, once an invoice has been issued according to our client agreement, we don’t modify, cancel, extend timelines, provide rebates or discounts.

However, if there’s an error in the invoice, we will make the necessary corrections and issue a revised invoice with an updated due date to make the payment.

In case there is an issue, we provide our clients with a grace period of 30 days to make any pending payments before we suspend our services.

In instances where our clients pay us an advance for a service or pay a subscription fee for continued service for future periods, they’ll be entitled to a refund to a full or pro-rata basis (i.e., subscription period remaining) or, under the following conditions

  • If a client cancels the subscription service within 30 days, they will be entitled to a full refund and will recieve the refund within 30 days of the cancellation.
  • If Flameback Capital withdraws the subscribed service offering due to any reason, on pro-rata basis, a refund will be provided for the remaining period of the subscription within 30 days of withdrawal of the service

A client can choose to cancel their subscription to our service for a future period that’s unbilled anytime.

There will not be any refunds offered for payments made as one time fees such as ‘account opening’, ‘registration fees’, ‘initial fee’ or fees paid to other vendors or service providers through us or outside of our service, as a consequence of our service.